"I think the programme seems to be about small and large-scale change taking place simultaneously within an organisation, which I think is not always the case – either small QI projects that do not get traction within the organisation, or we focus on large scale transformation without engaging local teams and users of services...

The involvement of people with lived experience is a core part of the project and the feedback has been excellent so far."

—
Chief Medical Officer, MHA QI Pilot Trust

"The Mental Health Act Reforms are crucial to effecting change within an often oppressive system, led by white euro-centric values. I strongly feel optimistic that - whilst it will be challenging - the programme will contribute to a wider movement of reform and enable a more meaningful and person-centred approach to care delivered under the Mental Health Act."

—
Chris, Lived Experience Practitioner

"This programme has already significantly made a shift in the culture in terms of freedom to speak up. When I started this programme, I was in fear of saying the wrong thing so we didn't upset or offend people.

Now, through the coaching, tools and techniques we are using, we no longer have that fear on this ward with staff. "

—
Assistant Director, MHA QI pilot site

"I've been involved in lots of avoidant initiatives in the past addressing topics like inequity and white privilege. But this project is going far beyond lip-service. There is buy-in from the whole senior leadership team of the unit, and not just putting it on staff of colour, to make a difference."

—
Junior Doctor, MHA QI pilot site

"I’ve learnt from the team that it has been challenging for the team and very welcome from the point of view of our service users who have commented on a shift in power balance.
"

—
Medical Director, MHA QI Pilot Trust

"There seems to be something about this programme that is helping to get to deeper issues surprisingly quickly... and subtly changing behaviours of staff, rather than relying on processes to improve outcomes."

—
Chief Medical Officer, MHA QI Pilot Trust

"The training and support offered to Trusts involved in the programme should lead to real cultural change in how services are delivered - and not just changes in laws on paper."

—
Phil, Lived Experience Practitioner

"It's a bit of an eye opener for what we can actually achieve and change on the ward."

—
Nursing Associate, MHA QI Pilot Trust